Terms and Conditions

4. What are the benefits of the Programme?

4.1 Membership card

An electronic membership card will be emailed to each new Member upon completion of their registration. The card can also be accessed via the DECATHLON application and on the www.decathlon.co.uk website. The card is personal and non-transferrable and each Member undertakes to use it according to the T&Cs of the Programme.

4.2 Returns policy

Members can benefit from DECATHLON’s 365-day returns policy, the conditions of which are available in DECATHLON stores and online on the Decathlon Returns Policy | Decathlon website.

4.3 Earning loyalty points

Members earn 1 point per £1 spent on their purchase of products sold and shipped by DECATHLON in one of the participating DECATHLON stores or on the www.decathlon.co.uk website (the “Product”). DECATHLON gift cards, delivery charges and Decathlon Marketplace products are excluded and Members will not earn any loyalty points for their purchase. To collect loyalty points for purchases of Products made online, each Member will be required to log in to their online DECATHLON account. To collect loyalty points for purchases of Products made in participating DECATHLON stores, Members must either scan their membership card at the checkout, or present it to a DECATHLON store employee, at the time of each purchase. DECATHLON will be under no obligation to award any loyalty points retrospectively after the purchase. If you return a Product and request a full or partial refund from DECATHLON, the loyalty points corresponding to the refunded amount will be deducted from your loyalty points balance. Where your remaining balance is insufficient, the balance will be updated to a negative figure. DECATHLON reserves the right to change this loyalty points earning mechanism at its sole discretion at any time, without giving a reason or a prior notice.

4.4 One-off offers and short-term missions

DECATHLON may run one-off commercial offers and short-term missions allowing Members to earn additional loyalty points. DECATHLON reserves the right to change this additional loyalty points earning mechanism at its sole discretion at any time, without giving a reason or a prior notice.

4.5 Converting loyalty points into a voucher

Every Member who has earned 250 loyalty points has the option of converting these points into a DECATHLON voucher worth £5 and valid for 12 months from the date of issue. To convert loyalty points into a voucher, Members must log in to their online DECATHLON account and follow the instructions provided in the loyalty points section. The voucher must be used only by the Member of the Programme who is a DECATHLON account holder and who has earned loyalty points under their DECATHLON account and who has triggered the creation of the voucher. That Member may use the voucher for purchases made online through their online DECATHLON account or for purchases in DECATHLON stores in accordance with these T&Cs. Each voucher must be redeemed in full for a product sold and distributed by DECATHLON so that the voucher is deducted from the purchase price, and thus reducing the actual total amount to be paid and by doing so effectively invalidating the voucher. The voucher must be redeemed in full in a single transaction. Where the product purchase value is less than the voucher value, the unused voucher balance will be lost. For the avoidance of the doubt, DECATHLON will not be liable for any losses or compensation in this regard. The voucher is non-transferable and only the Member redeeming their loyalty points is entitled to use it in accordance with these T&Cs. The voucher can only be redeemed for products as specified above. Services, home delivery, package delivery and any other non-product related transactions are excluded. The voucher cannot be exchanged for cash.

4.6 Other advantages

DECATHLON may provide further offers and benefits at its sole discretion from time to time. DECATHLON reserves the right to supplement the benefits included in the Programme, in particular with services offered by internal and/or external partners. These advantages are subject to the specific conditions of the Programme and to the conditions of DECATHLON partners. These benefits may vary depending on the DECATHLON store chosen by the Member when registering and/or creating their online DECATHLON account.

4.7 Personalised offers

Members will receive personalised offers from DECATHLON if they have opted in to receive email and marketing communication from DECATHLON. These personalised offers will include important information about the lifecycle of their points and rewards, special communications for benefits updates.